Returns & Refunds
30-Day Return Policy
If you need to return an order, contact CastForge within 30 days of delivery so support can confirm the next step and return instructions.
Need help before you submit a return request?
If you are checking kit scale, what arrives in the box, shipping timing, or other pre-purchase details, these pages can answer the most common questions before you email support.
- Starter Guide for first resin-kit buyers and project planning.
- Scale Guide for comparing 1/35, 28mm, 75mm, and 1/10-size projects.
- FAQ and Shipping & Delivery for common order questions.
- Contact Us when you need help with a specific order.
Conditions
- Items must be in original, unopened packaging
- Assembled or painted items cannot be returned
- Return shipping is the responsibility of the buyer (unless item arrived damaged or incorrect)
Damaged Items
If your order arrives damaged, email clear photos within 48 hours so support can review replacement or refund options and confirm whether anything needs to be returned.
Wrong Item
If you received the wrong product, email support with your order number and photos of what arrived so CastForge can confirm the correction or return step.
How to Return
- Email support@castforge.shop with your order number
- We'll send you a return address and instructions
- Ship the item back in its original packaging
- Refund processed within 5 business days of receiving the return
Refund Method
Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.